zoqatrip.blogg.se - Chatbot whatsapp open source

You can install it with docker-compose and change the environment variables. Here is the guide : Installation with Docker Manage your conversations in Slack without logging into the dashboard.ĭetailed documentation is available at Installation with docker-compose Integrations: Chatwoot natively integrates with Slack right now.Powerful API & Webhooks: Extend the capability of the software using Chatwoot’s webhooks and APIs.

Multi-lingual support: Chatwoot supports 10+ languages.

Conversation continuity: If the user has provided an email address through the chat widget, Chatwoot would send an email to the customer under the agent name so that the user can continue the conversation over the email.

Auto assignment: Chatwoot intelligently assigns a ticket to the agents who have access to the inbox depending on their availability and load.

Conversation Labels: Use conversation labelling to create custom workflows.

Canned responses (Saved replies): Improve the response rate by adding saved replies for frequently asked questions.

Private notes: Inter team communication is possible using private notes in a conversation.

Multi-brand inboxes: Manage multiple brands or pages using a single dashboard.

Email (beta): Forward all your email queries to Chatwoot and view it in our integrated dashboard.

API Channel: Build custom communication channels using our API channel.

SMS: Connect your Twilio SMS account and reply to the SMS queries in Chatwoot.

Whatsapp: Connect your Whatsapp business account and manage the conversation in Chatwoot.

Twitter: Connect your Twitter profiles and reply to direct messages or the tweets where you are mentioned.

Facebook: Connect your Facebook pages and start replying to the direct messages to your page.

Website: Talk to your customers using our live chat widget and make use of our SDK to identify a user and provide contextual support.

It supports the following conversation channels: Connect your customer conversation channels and converse with your customers from a single place.Ĭhatwoot gives an integrated view of conversations happening in different communication channels. It is an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc. Chatwoot is an open-source customer communication platform that helps companies engage their customers on their website, Facebook page, Twitter, Whatsapp, SMS, email, etc.